Spoolex customers care center
Integrated teams to support you all along your project: from designing, to tests and full production phase
Spoolex Customer Service
Of course, as a converting equipment manufacturer, one of our most important mission is to take care of our customers! Thus, whatever is your product, slitting machine, ultrasonic welding, cutting device, or idler roller, our experienced team of technicians:
- insures a worldwide technical support (on site or remote support)
- brings assistance to your operators for monitoring and training
- insures your equipment commissioning and full production phase
- provides worldwide after-sales support and spare parts services
Our testshop and showroom is equipped with all our cutting and winding technologies. As a result, we are able to make trials on your own products and to study your project feasibility. All converting equipment manufacturer has to provide the best services and supports. We go further! At Spoolex, we can also demonstrate our expanded technological capacities. Our process and products experts will make trials with different slitting and winding technologies, to propose you the most adapted solution to your products and needs. Don’t hesitate anymore, send us your products or submit your request to our specialists.
Technical and process experts
Our Sales team included markets specialists. Thus, this specific skill on each of our market, enables to insure the most appropriated answer to your specific needs.
Likewise, our Engineering department can handle your project from simple equipment to fully automated line. Its missions:
- engineering of innovative and added-value solutions
- designing of tailored machine concepts
- assisting customer in choosing the most suitable technological solutions
- supporting Smart Manufacturing projects thanks to our Calemard 4.0 department